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Blackboard Vista: Frequently Asked Questions

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How do I request to use Blackboard Vista with my course?

All courses are now available to instructors in Blackboard Vista but students will only see your course when you allow them access. If you have not granted access yet, go to How to Grant Access to Students.

My Grade Book has disappeared. What should I do?

Many instructors using Internet Explorer, or IE, are seeing a blank screen when clicking on the Grade Book link from Teach tab. Clearing your browser’s cache and history should help. The following steps explain how: NOTE: You will get warning messages following the instructions below and will need to accept all.

  1. From your browser menu, select Tools.
  2. From the Tools drop-down menu, select Internet Options.
  3. If you are not already on it, click the General tab.
  4. In the “Temporary Internet files” area, click Delete Cookies.
  5. Click OK.
  6. In the "Temporary Internet files" area, click Delete Files.
  7. Click OK.
  8. In the “History” area, click Clear History.
  9. Click Yes.
  10. Click OK.
     

Is my course in Blackboard Vista?

If you are uncertain if your course is in Blackboard Vista or has a Blackboard Vista component, please check with your professor.

What is NinerNET?

NinerNET is the term used to refer to your University username and password combination. Your NinerNET information is used to log into various campus systems and applications. For more information, visit the Student Computing's NinerNET information page.

How do I login to Blackboard Vista?

You can use two methods to log into Blackboard Vista, direct access or 49er Express.

  1. Direct Access:
    1. From the left-hand menu, click the Login to Blackboard Vista link.
    2. Click the UNC Charlotte link.
    3. In the User name text box, type your NinerNET username.
    4. In the Password text box, type your NinerNET password.
    5. Click OK.
  2. 49er Express:
    1. Go to http://www.uncc.edu/
    2. Click on the 49er Express link.
    3. In the NinerNET username text box, type your NinerNET username.
    4. In the Password text box, type your NinerNET password.
    5. Click Login.
    6. In the "My Courses" area, click the Access Blackboard Vista link.
    7. Click the UNC Charlotte link.
    8. In the User name text box, type your NinerNET username.
    9. In the Password text box, type your NinerNET password.
    10. Click OK.
       

When I log into Blackboard Vista, I see the following message, "You have entered an incorrect user name or password", what should I do?

Your NinerNET username and password are used to log into various systems at UNC Charlotte.

  1. Try logging in again making sure to use your NinerNET information.
  2. Use the Password Manager to reset your password if you are still experiencing problems.
     

How do I clean the cache if I am using Internet Explorer 6.0?

  1. Open Internet Explorer and choose Tools, Internet Options.
  2. On the General tab, in the “Temporary Internet files” area, click Delete Cookies. The Delete Cookies dialog box is displayed.
  3. Click OK.
  4. When that is done processing, click Delete Files. The Delete Files dialog box is displayed.
  5. Click OK.
  6. When that is done processing, click Clear History. The Internet Explorer dialog box is displayed.
  7. Click Yes.
  8. Click OK.
     

How do I clean the cache if I am using Internet Explorer 7.0?

  1. On the right side of the screen, on the command bar, click Tools.
  2. Select Delete Browsing History. The Delete Browsing History dialog box is displayed.
  3. Click Delete Files. The Delete Files dialog box is displayed.
  4. Click Yes.
  5. When that is done processing, click Delete Cookies. The Delete Cookies dialog box is displayed.
  6. Click Yes.
  7. When that is done processing, click Delete History. The Delete History dialog box is displayed.
  8. Click Yes.
  9. Click Close.
     

How do I clean the cache if I am using Mozilla Firefox?

  1. Open Mozilla Firefox and choose Tools, Clear Private Data. The Clear Private Data dialog box is displayed.
  2. Verify that the following options are checked:
    • Browsing History
    • Saved Form and Search History
    • Cache
    • Cookies
    • Authenticated Sessions
  3. Click Clear Private Data Now.
     

How do I clean the cache if I am using Safari on a Macintosh?

  1. From the Safari menu, click Empty Cache.The following message is displayed: “Are you sure you want to empty the cache?”
  2. Click Empty.
  3. From the Safari menu, click Preferences.
  4. Along the top of the dialog box, click Security.
  5. Click Show Cookies. The Cookie dialog box is displayed.
  6. Click to select a cookie, and click Remove.
    NOTE: Alternatively, if you want to delete all cookies, click Remove All.
  7. Click Done.
     

I am taking a quiz/assessment and my answers are not being saved in the Question Status area - there is an explanation mark ! displayed instead of a checkmark. I have clicked the Save Answer button. What can I do?

  1. If you have answered any questions that were not saved, write the answers on a piece of paper or take a screen shot of the answers.
  2. Close the quiz/assessment window by clicking on the x (Close button).
  3. Log out of Blackboard Vista.
  4. Close the browser.
  5. Open the browser.
  6. Clean your cache - cookies, temporary internet files and history.
  7. Log back into Blackboard Vista.
  8. Click the course link.
  9. Access the Assessment tool.
  10. Click the link for the quiz/assessment.
  11. Click Continue Assessment.
  12. For a question that an answer has not been saved, select an answer and click Save Answer. The answer should be saved.
     

I have just submitted my quiz/assessment. How do I know if it was submitted properly?

  1. When you submit an assessment, click the Finish button, the screen updates and you should see a yellow bar with a confirmation message in it.
  2. Click OK to clear the message. The Assessments screen is displayed.
  3. Click View All Submissions.The View All Submissions screen is displayed.
  4. For the quiz/assessment in question, click the Attempt 1 link. You will be able to see your answers.
  5. Scroll to the bottom of the quiz/assessment and click Done.
     

I have just submitted my assignment. How do I know I submitted it properly?

  1. When you submit an assignment, click the Submit button, the screen updates and you should see a yellow bar with a confirmation message in it.
  2. Click OK to clear the message. The assignment moves from the Inbox tab to the Submitted tab.
  3. Click the Submitted tab.
  4. Click the link for the assignment you just submitted. The assignment opens and you can see what you have uploaded.
  5. When you are finished viewing the submitted assignment, click OK.
      

I am logged into Mosaic and I cannot upload or attach files in Blackboard Vista, what should I do?

There are multiple versions of Java installed on Mosaic computers. If Shockwave runs in the browser, it initializes the latest version of Java installed. All other web-based programs that need Java in order to run then use that initialized version as well. The configuration of the Mosaic system does not enable users to install/uninstall software. However, students can disable add-ons such as Shockwave that may be causing the latest version of Java to run. Do the following in Internet Explorer 7.0:

  1. From the Tools menu select Internet Options.
  2. Click the Programs tab.
  3. Click Manage add-ons.
  4. Scroll through the list of add-ons and click Shockwave.
  5. In the “Settings” area, click Disable.
  6. Click OK to close the Manage Add-ons dialog box.
  7. Click OK to close the Internet Options dialog box.
    NOTE: If you are still unable to add files or attachments have them log out of computer and log back in.
     

I’m clicking on a file in my Blackboard Vista course and nothing is happening. What do I do?

Are you in Microsoft Internet Explorer? If yes, when you click on a file in Blackboard Vista and nothing happens, check to see if there is a bar with the following message is displayed at the top of the screen: “To help protect your security, IE has blocked this site from downloading files to your computer. Click here for options…”  If there is you can change your browser settings to “Prompt for Automatic Downloading of Files.” To change this setting, please do the following: 

  1. From the Tools menu select Internet Options.
  2. Click the Security tab.
  3. In the "Security level for this zone" area, click Custom level....
  4. Scroll down to the “Downloads” section.
  5. Select Enable for “Automatic prompting for file downloads”.
  6. Select Enable for “File download”.
  7. Click OK.
  8. Click OK to close the Internet Options dialog box.

Try accessing the files in your course. You should now be given the option to Open, Save, or Cancel when clicking the links within your course.