Effective: 23 August 2011 at 3:00 PM

This message is to alert you to a critical situation regarding the delivery of email to students at UNC Charlotte.

Due to hardware problems with the student mail servers, email has become unacceptably slow. We have reports of some messages taking up to 7 hours to be delivered. No messages are being lost, the mail servers are just taking a remarkably long time to process them.

We want you to know about this service impact so that you can plan your communications to students accordingly. 

Announcements can be posted which appear immediately in your course. Encourage your students to check your course for announcements as emails will not be sent. Quickmail will generate email messages, though these will be delayed.

ITS is currently working on a plan that will involve moving students to the new NinerMail service very soon, but sooner than we had planned. We will have more information about this process within 24 hours.
 

The Provost has accepted the recommendation made by the LMS Evaluation Committee to begin the transition to the Moodle LMS. All courses listed in Banner are now available to be delivered in Moodle.

See our Calendar of Events or Upcoming Workshops for available Moodle workshops, or you may utilize the self-guided tutorials available on this website to work through some questions on your own time.

Getting Help

Faculty/Staff

If you need assistance with Moodle, contact the Help Center at ext. 7-3100. Or you may submit an online request via the HelpDesk Online.

Students

Students may get Moodle and other computing help by visiting the Student Computing Help Center in Barnard or calling 704‑687‑6400. You can also submit your question to the HelpDesk Online  and track the status.

NOTE: For troubleshooting or other technical assistance please use the procedures outlined above. Please do not post as comments. Thank you.