QM Course Review Process at UNC Charlotte

QM Course Review Process

The QM Course Review Process is a faculty-driven, peer review process that emphasizes continuous quality improvement. The QM reviewers experience and review a course from a student perspective and provide feedback based on the Quality Matters Standards. See DE Course Design Support for information about course development.

Our course review process consists of two parts: an internal review by a UNC Charlotte Certified QM Peer Reviewer to provide initial feedback on the course design. After any necessary changes, a copy of the course will undergo an official review conducted by a team of three QM Reviewers (Master Reviewer, Subject Matter Expert and one additional Reviewer) resulting in Quality Matters Certification.

What to expect in a review?

The internal and official review are almost identical. Both generally consist of the following steps:

Pre-Review Discussion
Team chair (Lead Reviewer in an internal review) contacts review members and faculty member to set up a conference call or face-to-face meeting at the beginning of the review. The purpose of the conference call/meeting is to discuss the instructor worksheet, ensure that all members have access to the course, establish the team review timeline, and answer any questions from team members before the review begins.

Review Phase
The review begins. Each team member logs into the QM Rubric website and uses the online rubric tool to record their observations about the course. Remember that you are reviewing the course from the student’s perspective. If you have questions during the review, don’t hesitate to contact your team chair.

Post-Review Discussion
Upon completion of the review, the team chair will call for the final conference. This conference will be among the review team members to discuss any discrepancies in the review and to ensure that recommendations are helpful and effective.  All individual reviews will be submitted after this meeting to compile the final report.

Post Review – Revise Course (as needed)
The team chair will submit the final review to the Campus QM Coordinator through the online QM tool. The review findings will be shared with the course instructor who then has an opportunity to respond to the review (using the course Amendment Form in the QM site). If the course does not yet meet standards, the faculty course developer/instructor works to bring the course to standards (with the assistance of an instructional designer, if desired). The review team chair then reviews the changes and determines whether or not the changes move the course to QM standards. In an internal review, revisions are made before submitting for an official review.

Steps for Internal Review

It is good practice to complete a self-review of your course before submitting for internal or official review. This is an optional step and only you see the self-review responses. For a self-review, log into the CRMS (Course Review Management System) on the QM website and use the Self Review tool to conduct a review of your own course.

When you are ready to submit a course for internal review:

  1. Request a Canvas QM Review course (i.e., EIST 6170). Then import your course to be reviewed.
  2. Log in to MyQM at http://www.qmprogram.org/MyQM (Your login name is your email address on file with QM. If you do not have your login info choose "Forgot Username" or "Forgot Password")
  3. Log in to the Course Review Management System (CRMS) and select “Start a Review Application” on the main screen.
    • Select University of North Carolina at Charlotte.
    • Select Dean Adams as the QM Coordinator.
    • Select yourself as the Course Representative.
    • Select Internal Review as the review type.
    • Scroll down and enter course information. Select Submit Application. You will receive an email that will prompt you to complete the worksheet once it is approved.
  4. Log in to the Course Review Management System (CRMS) to complete the Course Worksheet.
  5. Select My Course Reviews: Open Course Reviews
    • Here you will choose the "View" next to the applicable course number. 
    • The Actions section allows you to view, edit and then submit the Course Worksheet. Select edit to input your course information. 
    • When finished, click “Submit Complete Worksheet.”
  6. Your course will automatically be assigned to a Lead Reviewer who will contact you regarding the course review.
  7. After your review, you may make any necessary changes to your Canvas QM Review course as a result of the internal review.
  8. This review is an unofficial course review that provides feedback on meeting the QM Standards before submitting for QM recognition.

Official Review

When the course is ready for the official review:

  1. Faculty will use the updated copy of the QM Development Course that was used in the internal review. If you did not have an internal review, request a Canvas QM Review course (i.e., EIST 6170). Then import your course to be reviewed.
  2. Log in to MyQM at http://www.qmprogram.org/MyQM (Your login name is your email address on file with QM. If you do not have your login info choose "Forgot Username" or "Forgot Password")
  3. Log in to the Course Review Management System (CRMS) and select “Start a Review Application” on the main screen.
    • Select University of North Carolina at Charlotte
    • Select Shanna Coles as the QM Coordinator.
    • Select yourself as the Course Representative.
    • Select Subscriber-Managed Review managed by a certified Course Review Manager as the review type. (This step has financial implications so please choose carefully.)
    • Scroll down and enter course information. Select Submit Application. You will receive an email that will prompt you to complete the Course Worksheet once it is approved.
  4. Log in to the Course Review Management System (CRMS) to complete the Course Worksheet.
  5. Select My Course Reviews, Open Course Reviews. 
    • Here you will choose the "View" next to the applicable course number.
    • The Actions section allows you to view, edit and then submit the Course Worksheet. Select edit to input your course information.
    • If you completed an internal review inside the CRMS, you can copy your internal review worksheet.
  6. CTL staff will add the QM review team to the QM Review Course. This can take up to two weeks.
  7. The Course Representative (faculty course developer/instructor) meets virtually or by phone with the QM review team for a pre-review meeting.
  8. A QM Review is scheduled for a 4-6 week review period, which includes approximately 3 weeks of actual review time in addition to pre- and post-review conference calls.
  9. The QM Team Chair will submit the final report which will be sent to the Course Representative.
  10. Once the standards are met, Quality Matters recognition is provided to the Course Representative and the course is listed in the QM Recognized Courses registry and on the UNC Charlotte QM Recognized Courses page.

Recertification Review

Certified courses are reviewed and re-certified after five years.